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Welcome to our website. Clepher is an online platform that allows developers, individuals, companies, and agencies to easily build, host, and manage chatbots. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services, and applications (the “Service”). The Service on Clepher is owned and provided by Marketing Released B.V. (“MR”), located at Pauwenkamp 142, 3607GK, Maarssen, Utrecht, The Netherlands. Clepher is a sub-brand of MR. MR is registered at the Chamber of Commerce in The Netherlands under number 62865668.
If you continue to browse and use this website, you agree to comply with and be bound by, the following Terms of Service, which together with our privacy policy govern Clepher’s and MR’s relationship with you in relation to this website. These are the Terms of Service (“Terms”, “TOS”) of Clepher (“Clepher,” “we,” “us” or “our”). By accessing or using (mobile) applications, websites, or any other Clepher service (together, the “Service”) made available by Clepher, however accessed, you agree to be bound by these Terms. The Service is owned or controlled by Clepher. These Terms affect your legal rights and obligations. If you do not agree to be bound by all of these Terms, do not access or use the Service. If You do not agree to this Agreement, You must not sign up for an account and shall not make use of any of the Services or the Site.
By agreeing to this Agreement, you acknowledge that You have read this Agreement, understood it, and agree to be bound by its Terms of Service. We may amend this Agreement from time to time. We will provide You with advance notice of the modifications via email to the email associated to Your account and by posting a written notice on Our Site and You hereby agree that this shall constitute adequate notice in this regard. All amended terms take effect the day you use the Site and/or Services or 30 calendar days after they are posted on the Site, whichever is earlier. Your use of the Site and/or Services constitutes your acceptance of the modified Agreement.
If you have any questions, comments, or concerns regarding these terms or the Service, please contact us via our support desk or send an email to support@clepher.com.
PLEASE READ THE FOLLOWING IN ITS ENTIRETY BEFORE PURCHASING AND/OR USING ANY INFORMATION CONTAINED ON OUR SITE.
These Terms of Service (the “Terms”) are a binding contract between you and MR and Clepher. Clepher is formerly known as Clepher (“CM”); this means that any person using The Services or the Site while the CM brand was active automatically is subject to the Terms. Your use of the Service is also governed by and subject to the Facebook Platform Policies and Facebook Commerce Product Merchant Agreement, which are hereby incorporated by reference and are a part of these Terms. You are solely responsible and liable for complying with the Facebook Platform Policies and Facebook Commerce Product Merchant Agreement. You must agree to and accept all of the Terms, or you don’t have the right to use the Service. Your use of the Service in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Service.
What are the basics of using Clepher?
In order to use the Service you are required to sign up for an account and log-in to Clepher — in order to make use of the Service, you need to connect through your Facebook account in order for Clepher to collect your Facebook fan pages which are required to run your Chatbot(s). You’re required to specify a password and username (“Clepher User ID”). When using the Service you promise to provide us with accurate, complete, and updated registration information about yourself. You may not transfer your account to anyone else without our prior written permission. You represent and warrant that you are of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have your parent or guardian to agree to these Terms on your behalf). If you are using our services on behalf of an organization or entity, you warrant that you have the authority to represent and agree to these Terms of Service, which will be binding on the organization. (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity). You will only use the Service for your own internal use, and only in a manner that complies with all laws that apply to you, except that you may build chatbots using the Service and sell and/or otherwise exploit and commercialize the chatbots you have built. If your use of the Service is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your use of the Service in a way that breaks the law. You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.
2.1. You agree to provide Us with complete and accurate information upon registration and to keep such information accurate and up-to-date during Your course of the use of Our Service. You are advised to keep Your login credentials strictly confidential and to refrain from disclosing these to anyone. We shall not be held responsible for unauthorized access to Your Account arising from Your failure to keep Your login credentials safe and secure.
2.2. If You are using the Site or Services for and on behalf of a legal entity You may do so by creating a separate Account with Clepher or by adding a new Client to Your existing Agency Account (if purchased access to). Any such separate Account or new Client to Your existing Account shall be governed by the Terms of Service set forth in this Agreement and as further detailed in clause 2.6 hereunder. If You are using the Site or Service for and on behalf of a legal entity, You shall be, and shall be presumed to be empowered by and/or properly authorized for and on behalf of that legal entity and You and the legal entity shall be jointly and severally subject to this Agreement. If You no longer remain a duly authorized representative of the legal entity, You and/or the organisation/entity shall immediately inform Clepher. The legal entity shall continue to be bound by the Agreement until a new authorized representative has been notified to Clepher. Clepher shall not be responsible for the failure of the organization or entity to inform Clepher of the change of representative
2.3. You agree to Us, Our contractors or Our employees, after obtaining Your prior consent, to access Your Account and the information that You have provided for support, maintenance and servicing purposes or for any security-related, technical or billing reasons.
2.4. It is Your responsibility to protect Your personal data and maintain the confidentiality of Your user information and passwords. You are also responsible for promptly notifying Clepher of any unauthorized use of Your account, or breach of Your account information or password. To the extent that such loss has not been caused due to gross negligence, willful misconduct or fraud or by Clepher, Clepher will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by the Applicable Law, You shall be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney’s fees for Your intentional or negligent failure to safeguard user and password information and/or promptly notifying Clepher about any unauthorized use of Your account or breach of Your account information or password.
2.5. If You are: a parent company owning a majority shareholding (51% or higher) in a subsidiary company or other legal entity; or a subsidiary company or other legal entity, owned by a parent company owning a majority shareholding (51% or higher); and wish to extend this Agreement to either Your parent company or Your subsidiaries, as the case may be, You may do so by creating a separate Account with Clepher or by adding a new organization site to Your existing Account. Any such separate Account or new organization site to Your existing Account shall be governed by the Terms of Service set forth in this Agreement.
2.6. Your parent company or subsidiary(ies), as the case may be, shall be deemed to be a third-party beneficiary of this Agreement with the same rights and obligations attributed to You and Clepher under this Agreement and shall take on all responsibilities and obligations as if such parent company or subsidiary, as the case may be, were You.
3.1. The extent of the Service(s) to which You will have access to may be dependent on the relevant Subscription Plan, Subscription Term and respective and timely payment of Service fees to Clepher.
4.1. We offer several different Subscription Plans for Our Services. The applicable Subscription Term Plan depends on Your choice. Your Subscription Plan is selected during Your Account registration and You can choose to change Your plan at any time. Information about Our standard plans can be found on Our Pricing page. All fees quoted on Our site are exclusive of VAT or any other taxes that may be applicable in Your jurisdiction. For additional information on Our Subscription Plans, please Contact Us. You may upgrade or downgrade Your Subscription at any time during Your Subscription Term, upon which We will apply the respective fees on a pro-rata basis.
4.2. Following Your current Subscription Term, We reserve the right to amend the Subscription Plans and/or Subscription Term at any time or introduce new fees and/or subscription levels or charges. We will provide You with thirty (30) calendar days’ written notice in advance during which You will have the right to unsubscribe from, or change Your current Subscription Plan, should You not agree with these amendments.
5.1. Trial Period. The duration of the trial period is specified during the Account creation process. At the end of the trial period, You will be prompted to enter Your payment details if You have not already done so. If You’ve already updated Your payment details, Your credit card or PayPal account will be automatically charged on the displayed billing date on the billing section associated to Your Account on Our Site.
5.2. Renewal Term. Unless Clepher is notified in writing at least three business (3) days before the end of the conclusion of Your current Subscription Term (or any subsequent Renewal Term) that You do not intend to renew Your subscription, You will be enrolled into an automatic renewing cycle for the same term at the conclusion of the Subscription Term (the “Renewal Term”). This applies to all Subscription Plans involving payment, and works the same for both monthly and annual renewals. Any written notice of Your intention not to renew shall be provided to the following email address: support@clepher.com. The email must come from the registered Clepher account owner.
6.1. Either You or We may terminate this Agreement for cause as a result a material breach by the other party of the terms hereof in this Agreement, if the defaulting party fails to cure such material breach within fifteen (15) calendar days of its receipt of written notice of the breach from the non-defaulting party. In addition, We may immediately terminate this Agreement if You: (i) terminate Your business activities or become insolvent; (ii) admit in writing to the inability to pay Your debts as they mature; (iii) make an assignment for the benefit of creditors; (iv) become subject to direct control of a trustee, receiver or similar authority; or (v) do not pay the fees when due in accordance with Your Subscription Plan. In the event this Agreement is terminated for cause due to Your uncured material breach, You agree, without limiting any of Our other rights or remedies, to pay all remaining fees payable through the remainder of Your Term.
6.2. In the event this Agreement is terminated for cause by You due to Our uncured material breach, You shall be entitled to a pro rata refund of all fees previously advanced to Us from the date of the termination through the end of the Subscription Term.
6.3. You may terminate this Agreement by requesting Your account to be deactivated and deleted while logged into the Service. Clepher may also terminate Your right to use the Site and/or Services with or without cause at any time. Clepher shall notify You via email to Your registered email account if We terminate Your Account. Your obligation to pay accrued charges and fees accrued up to the date of termination, shall survive any termination of this Agreement. In the event of any termination of this Agreement, the limitations on Your use of the Services as set forth in Clause 7 and Our warranties as set forth in Clause 10 shall survive such termination.
6.4. Upon expiration of the Subscription Term, or termination, howsoever occasioned, Your Subscription Plan shall immediately terminate and consequently, You may make use of the free version of the Service.
7.1. Subject to this Agreement, Clepher grants You a limited, revocable, non-exclusive, non-transferable and non-assignable licence to use the Site and/or access the Services as a software as a service (SaaS) solution for enterprise, and commercial use subject to the other terms of this Agreement. You hereby agree not to resell any part of the Services. You shall not transfer, lease, sub-license, modify, reverse engineer, decompile or disassemble the Site and/or any part of the Services. You shall not copy, adapt, alter, modify, translate, or create derivative works of the Site and/or Services without prior written authorization of Clepher. You represent and warrant that You shall not use the Services for illegal purposes or for the transmission of information that may be classified as unlawful, libellous, abusive, obscene or that infringes any rights, including Intellectual Property Rights of others.
7.2. You shall not permit Third Parties to use the Services, with the exception of clauses 2.5 and 2.6 above, including but not limited to shared use via a network connection, except under the terms of this Agreement.
7.3. In order to protect the Intellectual Property Rights to the Services, You shall not circumvent or disable any technological features or measures in the Services. You shall not use the Services, including in conjunction with, any device, program, or service designed to circumvent any deployed technological measures, in an attempt to control access to, or the rights in, a content file or other work protected by intellectual property laws.
7.4. Any such forbidden use as details above shall constitute a material breach of this Agreement and shall prompt Us, at Our own discretion, to immediately terminate Your right to access the Service. Any breach of this Clause shall make You liable for damages suffered by Clepher.
8.1. Except as otherwise stated herein, all rights, titles and interest in the Site and/or the Services and any content contained therein is the exclusive property of Clepher, except as otherwise stated herein. Unless otherwise specified, the Services are for Your limited use only and if You copy or download any information from this Site and/or Service, You agree that You shall not remove or obscure any copyright or other notices or legends contained in any such information.
8.2. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any information, software, products or Services obtained from the Site and/or the Services, except for the purposes expressly provided herein, without Clepher’s prior written approval.
8.3. Except for those Intellectual Property Rights that are already owned, registered or vested in Your name, or those Intellectual Property Rights that are created by or for You during the duration of this Agreement, all Clepher trademarks, trade names, Service marks, logos and other Intellectual Property Rights in and to the Site and Services are proprietary to Clepher. Your use of any marks on the Site and Services in any manner other than as authorized in this Agreement, or as authorized in writing by Clepher, shall be strictly prohibited.
8.4. All Your trademarks, trade names, service marks and logos are proprietary to You. Clepher’s use of any of Your marks in any manner other than as authorized in this Agreement, or as authorized in writing by You, is strictly prohibited.
8.5. In the course of performing the Services, Clepher will have access to some of Your Data. All rights, title and interest in the Data is Your exclusive property, except as otherwise provided for herein throughout this Agreement.
8.6. Clepher shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes, in whole or in part, any of Your Data belonging to You, except for the purposes of the provision of performing the Services expressly provided for herein, without any further prior need of approval or consent from You.
8.7. For the avoidance of doubt, Clepher will keep Your Data confidential and maintain Your Confidential Information in the strictest of confidence. In this respect, Clepher will not disclose or permit disclosure of Your Data to any unauthorized person, and will only make such limited use as strictly necessary for Clepher to perform the Services. For the avoidance of doubt, all such rights to Clepher to use Your Data shall be granted solely for the duration of this Agreement and in accordance with Our Privacy Policy.
8.8. You acknowledge and agree that Clepher may disclose any Data if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any of Your content and/or Data violates the rights of Third Parties; or (d) protect the rights, property, or personal safety of Clepher, the Site, the Services, its users, and the public.
8.9. In the event that You provide Clepher with any feedback, suggestions, comments or improvements with respect to the Site and/or Services, You hereby grant Clepher with a non-revocable, sub-licensable and royalty free right and licence to make use of, copy, disclose, licence, and distribute such feedback, suggestions, comments or improvements in any manner without any obligations, of whatever kind, towards You. Nothing in this Agreement shall be construed as a limitation on Clepher to make use, develop and market any Services incorporating the feedback, suggestions, comments or improvements that You have provided.
8.10. For the avoidance of doubt, all such rights to Clepher to use Your Data shall be granted solely for the duration of this Agreement.
9.1. The person in receipt of Confidential Information (the “Receiving Party”) shall hold and maintain the Confidential Information in strictest confidence for the sole and exclusive benefit of the other party (for the purposes of this section, the “Disclosing Party”). Receiving Party shall ensure restriction of access to Confidential Information to its employees, contractors and Third Parties as is commercially and reasonably required and shall require those persons to sign and abide by nondisclosure restrictions at least as protective as those contained within this Agreement. The Receiving Party shall not, without the prior written approval from the Disclosing Party, use for Receiving Party’s own benefit, publish, copy, or otherwise disclose to others, or permit the use by others for their benefit or to the detriment of the Disclosing Party, any Confidential Information. The Receiving Party shall return to the Disclosing Party any Confidential Information and all records, notes, and other written, printed, or tangible materials in its possession pertaining to Confidential Information immediately where the Disclosing Party so requests in writing.
10.1. Clepher warrants and represents to You that:
10.2. You represent and warrant that You will comply with all applicable laws and regulations applicable to You when using Our Service. You agree to provide and maintain a legally adequate privacy policy that accurately discloses Your practices with respect to the collection, use, and disclosure of Personal Data, including Personal Data collected through your use of Our Service. You are responsible for determining whether You are subject to any sector-specific privacy laws or regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach Bliley Act (GLBA), the Children’s Online Privacy Protection Act (COPPA), the Family Education Rights and Privacy Act (FERPA) or any law concerning the privacy of any collected personal information or other laws as may be applicable to You, and for determining whether Our Service is suitable for You to use in light of the application or potential application of any such laws or regulations. If You are subject to specific laws or regulations, You represent and warrant that your use of Our Service will be in accordance with such laws or regulations. Clepher will not be held liable for Your failure to provide a legally adequate privacy policy or if Our Service does not meet the requirements imposed by any privacy laws or regulations to which you are subject.
10.3. If You are located in the European Economic Area (EEA) or have any visitors in the EEA, You represent and warrant that You use the Service in accordance with the GDPR, including that You:
10.4. You agree, in connection with Your use of the Service, to comply with all applicable export and re-export control laws and regulations. You warrant that You are not located in a United Nations Security Council sanctioned country and are not on a sanctioned persons list. You also warrant that You will not purchase the Service using funds sourced from a sanctioned country.
11.1. In no event shall Clepher, its owners, suppliers or any of their respective owners, directors, employees, contractors and/or agents be liable to You or any Third Party for any direct, indirect, special, exemplary, punitive or other consequential or incidental damages (including but not limited to any lost profits or revenue, interruption, loss of programs or other information, or any other pecuniary loss) arising directly or indirectly from (i) Your use of or access to the Site and/or Services, or any content, products or services distributed on or provided through the Site and/or Services, (ii) for any failure or interruption of the Site and/or Services; whether arising out of errors, omissions, loss of data, defects, viruses, interruptions or delays in operations or transmission or any other cause, whether based on warranty, contract, tort (including negligence) or any other legal theory, even if Clepher or its suppliers have been expressly advised of the possibility of such damages.
11.2. In any event, and without prejudice to the above, Clepher’s total maximum aggregate liability under this Agreement, including any annexes herewith, or in respect of the use or exploitation of any part or all of the Site or Services, the content or user material in any manner whatsoever shall not exceed Your monthly subscription fee.
12.1. Clepher commits to securely storing data on behalf of Our customers in accordance with their Subscription Plan and timeframes corresponding to each Subscription Plan. All data exceeding the stated timeframe will be routinely and permanently deleted from Our systems.
12.2. You expressly acknowledge and accept that Clepher does not provide any archiving or backup services, and may delete Data that is no longer in use and exceeds the timeframes stipulated in the applicable Subscription Plan. Clepher expressly disclaims all obligations with respect to archiving, storage and backup of Data.
13.1. You use the Internet solely at Your own risk and subject to all applicable local, state, national, and international laws and regulations. While Clepher has endeavoured to create secure and reliable Site and Services, Clepher is not responsible for the security of any information outside of its control. Clepher shall have no liability for interruptions or omissions in Internet, network or hosting services. You assume the sole and complete risk of using the Site and the Services.
13.2. You hereby declare that You are aware that as a result of the global nature of the Internet and World Wide Web, the Site and/or Services are available online and may generally be accessible from anywhere in the world at any time. Access to the Site and/or Services may not be legal by certain persons or in certain jurisdictions. Access to and use of the Site and/or the Services are at Your own risk and You shall be responsible for compliance with the laws of Your jurisdiction and any jurisdiction in respect of which You use the Site and/or Services. You agree to comply with all local rules regarding online conduct and acceptable content in any generated content.
14.1. The Site and/or Services may include links to certain websites, materials, or content developed by Third Parties. Clepher has not reviewed all of the sites linked to its Site and/or Services and shall not be responsible for the contents of any such linked material. The inclusion of any link does not imply endorsement by Clepher of such material and Clepher shall not be held liable in respect of any links contained therein. Use of any such linked material shall be at Your own risk. Clepher reserves the right, in its sole and absolute discretion, to discontinue links to any other material at any time and for any reason.
15.1. Unless You specifically withdraw Your consent to this clause by sending an email at support@clepher.com, You hereby acknowledge and consent to Clepher making use of any of Your marks, logos and trade names to identify You as Clepher’s customer on Clepher’s Site and/or Services, in addition to any other marketing material.
16.1. Actual or attempted unauthorized use of any of the Site and/or Services may result in the institution by Us of criminal and/or civil prosecution. For Your protection, we reserve the right to view, monitor, and record activity on the Site and/or Services without notice or further permission from You, to the fullest extent permitted by the Applicable Law, and only in accordance with this Agreement. This right extends to Our review of tracking activity and details pertaining to claimed violations by You. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity on any of the Site and/or Services.
17.1. If any provision of this Agreement is found, by any court having competent jurisdiction, to be unenforceable, that provision shall be limited to the minimum extent necessary so that this Agreement shall otherwise remain in effect to the maximum extent possible.
18.1. Our Indemnification Obligations: We agree to indemnify, defend, and hold You harmless from and against any claims brought by Third Parties arising from or relating to Our violation of a Third Party’s Intellectual Property Rights directly arising out of Your use of the Services in accordance with the terms of this Agreement. Notwithstanding the foregoing, We shall have no indemnification obligation with respect to any claims (i) arising out of or related to Your Data (ii) to Your violation of any applicable laws; (iii) Your violation, whether alleged or actual, of any Third Party rights, including but not limited to data protection and privacy rights.
18.2. Your Indemnification Obligations: You shall indemnify, hold harmless and defend Clepher, including any of its subsidiaries, officers, owners, partners, directors, employees, contractors, agents, subsidiaries, shareholders, licensors, suppliers and other partners (“Clepher Indemnified Parties”), to the maximum extent permitted, in full and in perpetuity, and at Your own cost, from any third party liabilities, claims, costs, expenses, obligations, losses or damages, excluding indirect damages and consequential loss that may arise from (i) Your unauthorised use of any material obtained through the Site and Services; (ii) Your use and access to the Site and Services which is not in accordance with this Agreement; and (iv) Your violation, whether alleged or actual, of any Third Party rights.
18.3. Indemnification Procedures: The parties’ respective indemnification obligations above are conditioned on: (a) the indemnified parties giving the indemnifying party prompt written notice of the claim, except that the failure to provide prompt notice will only limit the indemnification obligations to the extent the indemnifying party is prejudiced by the delay or failure; (b) the indemnifying party has full and complete control over the defense and settlement of the claim; (c) the relevant indemnified parties providing assistance in connection with the defense and settlement of the claim (as long as the settlement does not include any payment of any amounts by or any admissions of liability, whether civil or criminal, on the part of any of the indemnified parties), as the indemnifying party may reasonably request; and (d) the indemnified parties’ compliance with any settlement or court order made in connection with the claim. The indemnifying party will indemnify the indemnified parties against: (i) all damages, costs, and attorneys’ fees finally awarded against any of them with respect to any claim; (ii) all out-of-pocket costs (including reasonable attorneys’ fees) reasonably incurred by any of them in connection with the defense of the claim (other than attorneys’ fees and costs incurred without the indemnifying party’s consent after it has accepted defense of such claim); and (iii) all amounts that the indemnifying party agreed to pay to any third party in settlement of any claims arising under this Clause and settled by the indemnifying party or with its approval.
18.4. Infringement Remedy: If You are enjoined or otherwise prohibited from using any of the Services or a portion thereof based on a Third Party Intellectual Property infringement claim covered by Our indemnification obligations under this Clause above, then We will, at Our sole expense and option, either: (a) obtain for You the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing or impairing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If We determine that the foregoing remedies are not commercially reasonable, then We will promptly provide a prorated refund to You for any prepaid fees received by Us under this Agreement that correspond to the unused portion of the Term. The remedy set out in this Clause is Your sole and exclusive remedy for any actual or alleged infringement by Us of any Third Party Intellectual Property Rights in the event that You are enjoined or otherwise prohibited from using any of the Services or a portion thereof based on a claim covered by Our indemnification obligations under this Clause.
18.5. You shall be solely responsible with respect to defending any such claims, and for the payment of losses, costs, damages or expenses resulting from the foregoing to both a Third Party and to Clepher in connection therewith. You shall not, without the prior express written approval of Clepher, attempt to, or settle, dispose or enter into any proposed settlement or resolution of any claim (whether having been finally adjudicated or otherwise) brought against You, if such settlement or resolution results in any obligation or liability for Clepher. Provided that this clause shall survive termination of this Agreement, howsoever occurred, and termination of Your access and/or use of the Site or Services.
19.1. This Agreement is governed by, and construed in accordance with the laws of The Netherlands. The parties agree that any dispute or claim arising out of or in connection with this Agreement or its subject-matter, shall be subject to the exclusive jurisdiction of the Dutch Arbitration Centre in accordance with the Dutch Arbitration Act (Dutch Code of Civil Procedure “DCCP” — Articles 1020-1076 DCCP of the Laws of the Netherlands) and the arbitration rules of the Dutch Arbitration Centre in force at the time of the dispute. Clepher shall retain the right, at its option and for its exclusive benefit, to institute proceedings regarding or relating to Your use of the Site and Services in the Courts of law of the country in which You reside.
20.1. You and Clepher waive their rights (if applicable) to a trial by jury relating to all claims and causes of action (including counterclaims) related to or arising out of this Agreement. This waiver shall also apply to any subsequent amendments or modifications to this Agreement.
21.1. All claims between the parties, including parent companies and subsidiaries mentioned in clauses 2.5 and 2.6 above, related to this Agreement will be litigated individually and you will not consolidate or seek class treatment for any claim with respect to the Services.
22.1. Our failure to enforce, at any time, any of the provisions, conditions or requirements of the Agreement, or the failure to require, at any time, performance by You of any of the provisions of the Agreement, shall in no way waive Your obligation to comply with any of the provisions of the Agreement or Our ability to enforce each and every such provision as written.
22.2. Any and all waivers by either party hereto of any provision, condition or requirement of the Agreement will only be effective against the other Party if it is in writing and signed by an authorized officer of that Party, and any such written waiver will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.
23.1. Neither Party may assign or delegate any rights or obligations under the Agreement without the prior written consent of the other party. Notwithstanding the foregoing, both parties may assign their rights and obligations under the Agreement in connection with a consolidation, merger, acquisition or sale of substantially all of their assets, shares or activities without the prior written consent of the other party.
24.1. Subject to the contrary set forth herein, nothing contained in these Terms shall be interpreted or construed to create a partnership, agency, single employer, joint employer or any other type of employment relationship between the parties hereto, or to impose liability attributable to such relationship upon either party. Neither party will have any right, power or authority to enter into any agreement on behalf of, to incur any obligation or liability of, or to otherwise bind the other party.”
25.1. Rights and obligations under this Agreement which by their nature are intended to survive termination, including without limitation the indemnification and liability limitations provisions set forth in this Agreement, shall remain in full effect after termination or expiration of the Agreement.
26.1. Please refer to Our Privacy Policy for details on Our privacy practices through the use of Clepher. By using Clepher, You acknowledge that You may collect information which is considered as being personal information and/or personal information which is defined as being sensitive, under applicable laws. You acknowledge that You shall be solely and exclusively responsible to provide all the necessary controls on Your website and Chatbot(s) as well as obtain any consent, which You might be legally obliged to obtain from Your customers.
26.2. By accepting the terms contained within this Agreement, including its annexes, You acknowledge represent and warrant that You shall comply with all applicable laws, including but not limited to data protection and privacy laws and that you shall indemnify Clepher Indemnified Parties against any Third Party claims related to violation of such applicable laws in the use of the Service.
26.3. Privacy Policy on Your website: We shall not be held responsible or liable upon failure to do so from Your end. Failure to implement such privacy policy terms on Your website and chatbot(s) might result in the termination of Your Account. Our Privacy Policy is hereby incorporated by reference into and made part of this Agreement.
The materials contained on the Clepher site and services are provided “as is”. Other than for the express warranties contained in clause 10 of this agreement, Clepher hereby makes no further warranties, whether expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or other violation of rights infringement. Further, Clepher does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its site or services, or otherwise relating to such materials or on any third party sites or services linked to within the site or services or that the services will be error-free or provide certain results.
28.1. Every effort has been made to accurately represent this product and it’s potential. You agree and understand there is no guarantee that you will earn any money using the Service, techniques and ideas on Our Site. Examples on Our Site are not to be interpreted as a promise or guarantee of earnings. Earning potential is entirely dependent on the person using our product, their ideas and techniques. We do not purport this as a “get rich scheme”, any claims made of actual earnings or examples of actual results are not typical. Your level of success in attaining the results claimed in our materials depends on the time you devote to the program, ideas and techniques mentioned, your finances, knowledge and various skills. Since these factors differ according to individuals, we cannot guarantee your success or income level. Nor are we responsible for any of your actions.
28.2. Our product and our website may contain information that includes or is based upon forward-looking statements within the meaning of the securities litigation reform act of 1995. Forward-looking statements give our expectations or forecasts of future events. You can identify these statements by the fact that they do not relate strictly to historical or current facts. They use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” and other words and terms of similar meaning in connection with a description of potential earnings or financial performance. Any and all forward looking statements here or on any of our sales material are intended to express our opinion of earnings potential.
28.3. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our ideas and techniques in our material.As with any business, your results may vary, and will be based on your background, dedication, desire and motivation. We make no guarantees regarding the level of success you may experience. Any testimonials and examples used are exceptional results, which do not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results. You may also experience unknown or unforeseeable risks which can reduce results. We are not responsible for your actions.
29.1. Since Clepher is offering non-tangible irrevocable goods, a digital product, a software, Clepher does not issue refunds once the order is accomplished, completed and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item on our site. By purchasing, and getting access to, Clepher (the “Service”), you agree and understand that you are bound, and only bound, by our 30 day money-back guarantee on special offerings. Meaning, you as a customer can get a full refund on your initial purchase (to clarify, the first purchase of a particular item only) if the request has been made within 30 days of the initial sale. You agree that if the request is made outside of this period, we don’t issue a refund. You agree that when your purchased Clepher outside a special offering we don’t issue a refund. You agree that any payments, whether one-time or subscription based, outside of this 30-day period are non-refundable. However, you have the right to cancel subscription at any time, you’re not locked into any contract, and there are no long-term commitments.
29.2. We realize that exceptional circumstance can take place with regard to the character of the product we supply. If any of the reasons below apply to you, you may discontinue with the Service. This part of the Refund Policy only applies to initial purchases of our product(s). Meaning, you as a customer can get a full refund on your initial purchase (to clarify, the first purchase of a particular item only) if the request has been made within 30 days of the initial sale when your purchase is considered a special offer. You agree that any payments, whether one-time or subscription based, outside of this initial 30-day period are non-refundable;
29.3. Please note that we do not carry any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
29.4. Please note that we do not carry any responsibility, and therefore, we do not satisfy any refund/return/exchange requests based on refund requests sent to the wrong channel. Accordingly, you agree that you’re required to send your refund request within the first 30 days of the initial sale to the right support channel. You can file your refund request through the Clepher support desk here, our chatbot on Messenger here, or by sending an email with the subject line “Refund” to support@clepher.com. Any refund request that comes in via another channel is not deemed a valid refund request.
29.5. Your 30-day FREE trial of Pro will convert into a subscription. This is more than enough time to evaluate if you want to keep the Pro features attached to your account. You agree that when you’re charged for Pro, you are not eligible to receive a refund. This applies to both the first payment of this particular subscription plan and any subsequent renewals. By purchasing this subscription, you agree that you have thoroughly reviewed and understood the details of the plan and its features, and acknowledge that payments made beyond the initial 30-day Trial period are non-refundable. If you choose to cancel your subscription, you will not be charged for any future renewals, but you will not receive a refund for any payments already made. Please note that canceling a subscription does not entitle you to a refund for any unused portion of the subscription term.
29.6. Any yearly subscriptions we offer are not eligible for a refund after 30 days have passed since the initial sale. Meaning, you only receive a refund when you ask for it within 30 days of the initial sale that starts the subscription. By purchasing any yearly subscription, you agree that you have thoroughly reviewed and understood the details of the plan and its features, and acknowledge that payments made beyond the initial 30-day period are non-refundable. If you choose to cancel your yearly subscription, you will not be charged for any future renewals, but you will not receive a refund for any payments already made. Please note that canceling a yearly subscription does not entitle you to a refund for any unused portion of the subscription term.
30.1. You are NOT permitted to conduct e-mail promotions in a 3rd party system – all email contacts MUST be your OWN opt-in email list. This means; you cannot buy solo ads, use safe lists, use spam or anything similar. Commission(s) made through this may be nullified, voided, or held back.
30.2. You must NOT run “negative” PPC or iframe domain campaigns such as “Product name / author name scam” or any other method to attract controversial click through rates that an ordinary person would deem to portray a negative view of the product. This creates a bad image for our company, brands, and the individuals featured in the products and you will be terminated from the program instantly. Commission(s) made through this may be nullified, voided, or held back.
30.3. You cannot earn commission on your own purchase. Any ‘self’ purchase commission(s) may be nullified, voided, or held back.
30.4. iFrames, review sites and cloaked domains are permitted as long as they do not contain offensive or negative domain URLs.
30.5. Affiliate payments will be set as delayed for all affiliates we don’t have an existing business relationship with. For all other affiliates, basically if we ‘know’ you, the commissions will be set to instant. All affiliates need to describe briefly how you will be promoting.
30.6. We run a legitimate business, which means that we always correctly illustrate and represent our products and their features and benefits to the customer. Please make sure you do the same. Anyone found using misleading claims, inaccurate information or false testimonials (or anything that does not comply with FTC guidelines) will have their affiliate account revoked immediately. Any commission(s) made while not abiding by this may be nullified, voided, or held back.
YOU HEREBY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS.
If you have any questions about our Privacy Policy or our privacy practices, please Contact Us at support@clepher.com, or send mail to;
Attention: Clepher
Marketing Released B.V.
Pauwenkamp 142, 3607GK.
Maarssen, The Netherlands
support@clepher.com
This Website www.clepher.com (the “Website”) is the property of Clepher (“Clepher” ). Clepher is a sub-brand of Marketing Released B.V. (“MR”). MR is registered at the Chamber of Commerce in The Netherlands under number 62865668. This is the Privacy Policy of Clepher (“Clepher,” “We,” “Us” or “Our”). Our Privacy Policy explains how We collect, use, share and protect information in relation to Our mobile services, Our website www.clepher.com, and any software provided on or in connection with Clepher services (collectively, the “Service”), and Your choices about the collection and use of your Personal Data. By using the Service, You understand and agree to the collection and use of information in accordance with this Privacy Policy.
Clepher enables the visitors of its site, clepher.com, to be in control of their personal data. We also provide controls that allow Clepher’s Customers and its End Users to have control over the privacy of personal data that is captured by Our Service. This Privacy Policy provides information about how Clepher processes and protects this data.
At Clepher we consider the privacy of our visitors, and the security of their personal information, to be extremely important. This Privacy Policy document describes, in detail, the types of personal information we collect and record at clepher.com, and how we use this information. We consider data protection and privacy to be of the utmost importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”).
If you are a Subscriber of a Chatbot which is created by Our Customer(s), and utilize running services, provided by Our Customer(s) (“Clepher Enabled Chatbot”), the ‘End Users’ section of this Privacy Policy applies to you.
For the purpose of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the “Personal Data”).
Among the types of Personal Data that Clepher collects, by itself or through third parties, there are: Trackers; Usage Data; email address; first name; last name; date of birth; physical address; city; country; phone number; ZIP/Postal code; gender; state; company name; marital status; profession; Data communicated while using the service; payment info; order ID; data relating to the point of sale; user subscriptions; billing address; shipping address; browsing history; clicks; search history; page views; User ID; IP address; browser information; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); province; county; latitude (of city); longitude (of city); metro area; geography/region; device information; app information; device logs; operating systems; language; launches; number of sessions; session duration; scroll-to-page interactions; mouse movements; scroll position; keypress events; motion sensor events; touch events; video views; session statistics; interaction events; page events; custom events; Application opens; username; password; VAT Number; Tax ID; fax number; Social Security number (SSN); picture; prefix ; profile picture; workplace; website; budget; academic background; number of employees; Twitter handle; field of activity; house number; various types of Data; contact info; purchase history; geographic position; screenshots; number of Users; name; calendar information; answers to questions; social media accounts; user content; Email; state identification card; identification document; income information; job position; biometric data; time zone; interests; children; household income; education history; homeownership status; referral URL; Data communicated in order to use the Service; job title; work history; job skills; industry; company size; company revenue; contact details; in-app purchases; invoicing information; product interaction; customer support; contents of the email or message; account log-in; login history; primary account information; date of the message; time the message was sent; sender of the message; in-app messages ; diagnostic events; layout details; positional information.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using Clepher. Unless specified otherwise, all Data requested by Clepher is mandatory and failure to provide this Data may make it impossible for Clepher to provide its services. In cases where Clepher specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by Clepher or by the owners of third-party services used by Clepher serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through Clepher. Some data will be collected automatically by Our Site. Other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out below, for example, when signing up for an Account. Depending upon your use of Our Site and Our Service, We may collect some or all of the following data:
Personal Data
While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Usage Data
When you visit our website we store the name of your internet service provider, the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We capture and store your IP address. We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using), and to recognize and stop any misuse. We also process usage data in an anonymized form for statistical purposes and to improve our site.
Cookies
Clepher uses cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. This is done to provide you with a better experience and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site. Clepher stores this information in a pseudonymized user profile. Clepher does not process this information to identify individual users or to match it with further data on an individual user. Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Clepher’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent. For more info about the cookies we make use of, see our Cookie Policy.
Contact with us via email
On our site you have the opportunity to contact us to ask us questions, for example via the contact form, we ask you for your contact information (e.g. name, email address etc.). We use this data solely in connection with answering the queries we receive. If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
Clepher Account
When you sign up for (and open) an account with Clepher, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. Please refer to our Terms of Service for further details on registering and using the services offered by Clepher. You may deactivate your Clepher account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues. Any other Personal Data we would have been processing on your behalf would be deleted permanently within 30 calendar days. We collect several different types of information for various purposes to provide and improve our service to you.
Clepher uses the collected data for various purposes:
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We are committed to protecting your personal information against unauthorized use or disclosure.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Data from the third-party services Clepher integrates with is retained until Our Customer(s) wishes to remove that data, or until their account is removed. Clepher will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions. We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in our Terms of Service.
If Clepher is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, Clepher may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Clepher may disclose your Personal Data in the good faith belief that such action is necessary to:
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We are not responsible for the practices employed by any applications, websites or services linked to or from Our Service, including the information or content contained within them. Please remember that when You use a link to go from Our Service to another application, website or service, Our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link on Our Services, are subject to that third party’s own rules and policies.
However, We employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how Our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Clepher may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it. This service allows Clepher to connect with the User’s account on the Facebook social network, provided by Facebook Inc.
For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.
The permissions asked are the following:
By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.
Read and write with Business Management API.
Allows reading an Instagram account profile information and media.
Allows the creation, deletion and hiding of comments on behalf of the Instagram account linked to a Page. Also allows reading and responding to public media and comments that a business has been photo tagged in or @mentioned in.
Provides access to insights for the Instagram account linked to a Facebook Page. Also gives the possibility to discover and read the profile information and media of other business profiles.
Send and receive messages through a Facebook Page.
Allows creating, editing and deleting comments posted on the page.
Allows the creation, editing and deletion of the User’s Page posts.
Provides the access to show the list of the Pages that the User manages.
Allows reading and/or managing WhatsApp business assets owned or granted access to by other businesses through this permission. These business assets include WhatsApp business accounts, phone numbers and message templates.
This type of service allows Clepher to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorization by the User.
This service allows Clepher to connect with the User’s account on the Facebook social network, provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing.
Permissions asked: Business Management API; Instagram basic; Instagram manage comments; Instagram manage insights; Page Messaging; Pages manage engagement; Pages manage posts; Show List of Managed Pages; Whatsapp business management.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This service allows Clepher to connect with the User’s account on Google Drive, provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: Data communicated while using the service; device information; email address; first name; last name; password; Trackers; Usage Data; username.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Clepher, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside Clepher.
For more information, please check the privacy policies of the relevant services.
Services of this kind usually allow Users to opt out of such tracking. Users may learn how to opt out of interest-based advertising more generally by visiting the relevant opt-out section in this document.
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects data from the Meta Audience Network with actions performed on Clepher. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.
Meta Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that uses Data collected through Meta’s Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list on the basis of their past use of Clepher or engagement with relevant content across Meta’s apps and services.
On the basis of these Data, personalized ads will be shown to Users suggested by Meta Lookalike Audience.
Users can opt out of Meta’s use of Trackers for ads personalization by visiting this opt-out page.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.
Clepher uses the User Data to propose services and products provided by third parties or unrelated to the product or service provided by Clepher.
Personal Data processed: email address; first name; last name.
Clepher uses the User Data to propose services and products provided by third parties or unrelated to the product or service provided by Clepher.
Personal Data processed: first name; last name; phone number.
Google Ad Manager is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with.
In order to understand Google’s use of Data, consult Google’s partner policy.
This service uses the “DoubleClick” Cookie, which tracks use of Clepher and User behavior concerning ads, products and services offered.
Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Ads Audience Expansion is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows the Owner to expand the available target audience by finding Users who have interests, demographics or online behaviour similar to an existing audience selected by the Owner.
Users can opt out of Google’s use of personalized advertising by visiting Google’s Ads Settings.
Personal Data processed: children; clicks; date of birth; education history; gender; homeownership status; household income; interests; marital status; page views; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that connects data from the Google Ads advertising network with actions performed on Clepher.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Ads Customer Match is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows matching Data that Users have shared with the Owner to existing Google accounts in order to target them or similar Users with personalized ads.
Users can opt out of Google’s use of personalized advertising by visiting Google’s Ads Settings.
Personal Data processed: country; email address; first name; last name; phone number; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); User ID; ZIP/Postal code.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Ads Optimized Targeting is an advertising service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows the Owner to optimize the available target audience by finding new Users who have interests, demographics or online behavior similar to Users who have recently engaged with the Owner’s content and ads.
Users can opt out of Google’s use of personalized advertising by visiting Google’s Ads Settings.
Personal Data processed: children; clicks; date of birth; education history; email address; first name; gender; homeownership status; household income; interests; last name; marital status; page views; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Similar audiences is an advertising and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that uses Data from Google Ads Remarketing in order to display ads to Users with similar behavior to Users who are already on the remarketing list due to their past use of Clepher.
On the basis of this Data, personalized ads will be shown to Users suggested by Google Ads Similar audiences.
Users who don’t want to be included in Similar audiences can opt out and disable the use of advertising Trackers by going to: Google Ad Settings.
In order to understand Google’s use of Data, consult Google’s partner policy.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Ads Smart Bidding is an advertising service provided by Google LLC that maximizes conversions by using various bidding strategies. These strategies may include optimizing bids based on Customer Match lists as well as the User’s device information and behavioral activity.
Users can opt out of Google’s use of personalized advertising by visiting Google’s Ads Settings.
Personal Data processed: device information; email address; first name; geographic position; language; last name; page views; referral URL; search history; Usage Data.
Place of processing: United States – Privacy Policy.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited or by Meta Platforms, Inc., depending on how the Owner manages the Data processing. By integrating the Meta pixel, Meta Events Manager can give the Owner insights into the traffic and interactions on Clepher.
Personal Data processed: billing address; browser information; browsing history; city; clicks; country; Data communicated while using the service; data relating to the point of sale; date of birth; email address; first name; gender; IP address; last name; order ID; page views; payment info; phone number; search history; shipping address; state; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; User ID; user subscriptions; ZIP/Postal code.
Place of processing: Ireland – Privacy Policy – Opt out; United States – Privacy Policy – Opt out.
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Clepher, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Clepher, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Cloudflare Web Analytics is an anonymized analytics service provided by Cloudflare, Inc. that gives the Owner insight into the use of Clepher by Users without needing to identify them. Further information may be found here and within the service’s privacy policy.
Personal Data processed: device information; language; Usage Data.
Place of processing: United States – Privacy Policy.
Google Analytics 4 is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, (“Google”). Google utilizes the Data collected to track and examine the use of Clepher, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
Personal Data processed: number of Users; session statistics; Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
ProfitWell Metrics is an analytics service provided by 200 OK LLC, that allows the Owner to analyze revenue and Users’ (commercial) activity on Clepher.
Personal Data processed: Data communicated while using the service; email address; first name; language; last name; payment info; phone number; physical address; Usage Data; User ID.
Place of processing: United States – Privacy Policy – Opt out.
Google Analytics on Clepher has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyze specific behavior and interests Data (traffic Data and Users’ ads interaction Data) and, if enabled, demographic Data (information about the age and gender).
Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Personal Data processed: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for Clepher (demographics means age and gender Data).
Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
Personal Data processed: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Analytics on Clepher has granular data collection activated which collects location and device data on a per-region basis. It allows the Owner to create and analyze User reports that rely on those metrics.
Personal Data processed: browser information; city; device information; number of Users; session statistics; Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Clepher uses an internal analytics system that does not involve third parties.
Personal Data processed: Trackers; Usage Data.
This type of service allows the Owner to save and manage backups of Clepher on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to Clepher.
Google Drive is a service to save and manage backups provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Key components of Clepher are built and run directly by the Owner by making use of the software listed below.
Clepher is built and run by the Owner via a CMS software (Content Management System) called WordPress.
Personal Data processed: billing address; city; company name; contact info; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; language; last name; password; payment info; phone number; physical address; profession; purchase history; screenshots; shipping address; Usage Data; username; VAT Number; workplace; ZIP/Postal code.
This type of service allows Clepher to collect and store Users’ preferences related to the collection, use, and processing of their personal information, as requested by the applicable privacy legislation.
The iubenda Privacy Controls and Cookie Solution allows the Owner to collect and store Users’ preferences related to the processing of personal information, and in particular to the use of Cookies and other Trackers on Clepher.
Personal Data processed: IP address; Trackers.
Place of processing: Italy – Privacy Policy.
The iubenda Consent Database allows to store and retrieve records of Users’ consent to the processing of Personal Data, and information and preferences expressed in relation to the provided consent.
In order to do so, it makes use of a Tracker that temporarily stores pending information on the User’s device until it is processed by the API. The Tracker (a browser feature called localStorage) is at that point deleted.
Personal Data processed: Data communicated while using the service; IP address; Trackers.
Place of processing: Italy – Privacy Policy.
ElasticEmail is a service that helps to send out transactional email messages.
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Clepher. Your email address might also be added to this list as a result of signing up to Clepher or after making a purchase.
Personal Data processed: city; company name; country; county; date of birth; email address; first name; gender; last name; phone number; physical address; profession; state; Trackers; Usage Data; website.
By filling in the contact form with their Data, the User authorizes Clepher to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: city; company name; country; county; date of birth; email address; fax number; field of activity; first name; gender; last name; number of employees; phone number; physical address; profession; state; Tax ID; Trackers; Usage Data; User ID; various types of Data; VAT Number; website; ZIP/Postal code.
Users that provided their phone number might be contacted for commercial or promotional purposes related to Clepher, as well as for fulfilling support requests.
Personal Data processed: phone number.
This type of service allows you to view content hosted on external platforms directly from the pages of Clepher and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps is a maps visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Vimeo is a video content visualization service provided by Vimeo, LLC that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Google Fonts is a typeface visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Calendly widget is a calendar content visualization service provided by Calendly, LLC that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: calendar information; device information; email address; geographic position; name; phone number; Trackers.
Place of processing: United States – Privacy Policy.
YouTube IFrame Player is a video content visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Clepher to incorporate content of this kind on its pages.
Through this Service, Clepher may collect Data directly or indirectly on or from Users’ devices, including by making use of trackers. Users may restrict such access to their Data via the security settings page provided by Google. Users may ask the Owner for further information about these privacy settings at any time through the contact details provided in this document.
Data collected through the Service may also be used to help third parties deliver interest-based advertising. Users can opt out of third-party interest-based advertising through their device settings or by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: Data communicated in order to use the Service; Data communicated while using the service; device information; password; Trackers; Usage Data; User ID; username.
Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.
YouTube is a video content visualization service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Gravatar is an image visualization service provided by Automattic Inc. or by Aut O’Mattic A8C Ireland Ltd., depending on how the Owner manages the Data processing, that allows Clepher to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.
Personal Data processed: email address; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows Clepher to incorporate content of this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
This type of service helps the Owner to manage tasks, collaboration and, in general, activities related to productivity. In using this type of service, Data of Users will be processed and may be retained, depending on the purpose of the activity in question.
These services may be integrated with a wide range of third-party services disclosed within this privacy policy to enable the Owner to import or export Data needed for the relative activity.
Calendly is a service provided by Calendly, LLC, that facilitates online scheduling of appointments.
Personal Data processed: calendar information; device information; email address; geographic position; name; phone number; Trackers.
Place of processing: United States – Privacy Policy.
Confluence is an online text-editing and collaboration service provided by Atlassian Pty Ltd or by Atlassian, Inc., depending on how the Owner manages the Data processing.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; last name; password; phone number; physical address; profession; profile picture; screenshots; Trackers; Usage Data; username; VAT Number; workplace.
Place of processing: Australia – Privacy Policy; United States – Privacy Policy.
Gmail is a service that manages email communication provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing. Such email communication is not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside this service for advertising purposes in any other way.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; email address; first name; gender; geographic position; last name; password; phone number; physical address; profession; profile picture; screenshots; Trackers; Usage Data; username; VAT Number; workplace.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Sheets is an online spreadsheet and collaboration service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; last name; password; phone number; physical address; profession; profile picture; screenshots; Trackers; Usage Data; username; VAT Number; workplace; ZIP/Postal code.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Docs is an online text-editing and collaboration service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: city; company name; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; last name; password; phone number; physical address; profession; profile picture; screenshots; Trackers; Usage Data; username; VAT Number; workplace.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Workspace is an integrated suite of cloud-based productivity, collaboration and storage services provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing. Gmail or other G Suite services are not scanned by Google for advertising purposes. In addition, Google does not collect or use data inside these services for advertising purposes in any other way.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; last name; password; phone number; physical address; profession; profile picture; screenshots; Trackers; Usage Data; username; VAT Number; workplace.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Unless otherwise specified, Clepher processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Clepher isn’t involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
PayKickstart is a checkout system that handles payments and affiliate tracking.
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: billing address; biometric data; browser information; company name; data relating to the point of sale; device information; email address; first name; geographic position; identification document; income information; IP address; job position; last name; latitude (of city); longitude (of city); operating systems; order ID; password; payment info; phone number; profession; profile picture; purchase history; shipping address; state identification card; Tax ID; time zone; Trackers; Usage Data; username; various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Stripe is a payment service provided by Stripe, Inc. or by Stripe Payments Europe, Limited, depending on how the Owner manages the Data processing.
Personal Data processed: billing address; email address; first name; last name; payment info; purchase history; Trackers; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; European Union – Privacy Policy.
Google Pay is a payment service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, which allows users to make online payments using their Google credentials.
Personal Data processed: billing address; email address; first name; last name; payment info; phone number; purchase history; shipping address; Trackers; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Heat mapping services are used to display the areas of Clepher that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Smartlook is a session recording and heat mapping service provided by Smartsupp.com, s.r.o.
Personal Data processed: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: Czech Republic – Privacy Policy.
Microsoft Clarity is a session recording and heat mapping service provided by Microsoft Corporation.
Microsoft processes or receives Personal Data via Microsoft Clarity, which in turn may be used for any purpose in accordance with the Microsoft Privacy Statement, including improving and providing Microsoft Advertising.
Personal Data processed: clicks; country; custom events; device information; diagnostic events; interaction events; layout details; mouse movements; page events; positional information; scroll-to-page interactions; session duration; time zone; Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service has the purpose of hosting Data and files that enable Clepher to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Clepher.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Google Cloud is a cloud computing platform provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Google Cloud Storage is a hosting service provided by Google LLC.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
The OpenAI API provided by OpenAI, L.L.C. is a service that helps the Owner to automate tasks through its AI engine.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; language; last name; password; phone number; picture; profession; screenshots; Trackers; Usage Data; username; VAT Number; workplace; ZIP/Postal code.
Place of processing: United States – Privacy Policy.
MongoDB Cloud is a hosting and backend service provided by MongoDB, Inc.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service allows Clepher to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Clepher.
Web Performance is a monitoring service provided by Web Performance, Inc.Web Performance is a monitoring service provided by Web Performance, Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
Uptime Robot is a monitoring service provided by Buzpark Bilisim Tarim Urunleri Sanayi Tic. Ltd. Sti.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Turkey – Privacy Policy.
This type of service allows Users to interact with data collection platforms or other services directly from the pages of Clepher for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Clepher uses popups to interact with the User to propose services and products which may be provided by third parties or that are unrelated to the product or services provided by Clepher.
Personal Data processed: Email; gender; name; Trackers; various types of Data.
Google Forms (embedded) is a service for interacting with the Google data collection platform provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: answers to questions; company name; country; Data communicated while using the service; date of birth; email address; first name; gender; language; last name; password; phone number; physical address; picture; profession; profile picture; state; Trackers; Usage Data; username; VAT Number; ZIP/Postal code.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service allows interaction with social networks or other external platforms directly from the pages of Clepher.
The interaction and information obtained through Clepher are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on Clepher isn’t being connected back to the User’s profile.
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
The PayPal button and widgets are services allowing interaction with the PayPal platform provided by PayPal Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: See the PayPal privacy policy – Privacy Policy.
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
The X Post button and social widgets are services allowing interaction with the X social network provided by X Corp.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
AddToAny is a service provided by AddToAny LLC, which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of Clepher.
Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.
Data collected through the service may be used to help deliver interest-based advertising. Users can opt out of third-party interest-based advertising by visiting the Network Advertising Initiative opt-out page.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Sendgrid is an email address management and message sending service provided by Sendgrid Inc.
Personal Data processed: company name; country; date of birth; email address; first name; gender; last name; phone number; physical address; Trackers; Usage Data; username.
Place of processing: United States – Privacy Policy.
Brevo SMS is a phone numbers management and communication service provided by SendinBlue SAS.
Personal Data processed: phone number; Trackers; Usage Data.
Place of processing: France – Privacy Policy.
Twilio is a phone numbers management and communication service provided by Twilio, Inc.
Personal Data processed: phone number.
Place of processing: United States – Privacy Policy.
Vonage is a phone numbers management and communication service provided by Vonage Holdings Corp.
Personal Data processed: phone number.
Place of processing: United States – Privacy Policy; United Kingdom – Privacy Policy.
This type of service allows Clepher to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users.
The Personal Data collected depend on the information asked and provided by the Users in the corresponding online form.
These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed – e.g. managing contacts, sending messages, analytics, advertising and payment processing.
Meta lead ads is an advertising and data collection service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that allows form-based ads to be shown to Users pre-populated with Personal Data from their Facebook profiles, such as names and email addresses. Depending on the type of advertisement, Users may be requested to provide further information.
Form submission results in the collection and processing of these Data by the Owner under this privacy policy, and only for the specific purpose outlined on the form and/or inside this privacy policy, where provided.
Users may exercise their rights, at any time, including the right to withdraw their consent to the processing of their Data, as specified in the section containing information about User rights in this privacy policy.
Personal Data processed: city; company name; country; Data communicated while using the service; date of birth; email address; first name; gender; last name; marital status; phone number; physical address; profession; state; Trackers; Usage Data; ZIP/Postal code.
Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.
Clepher makes use of online forms that can be used to collect Data about Users.
Personal Data processed: answers to questions; billing address; city; company name; contact info; country; date of birth; email address; first name; gender; language; last name; marital status; name; payment info; phone number; physical address; profession; profile picture; social media accounts; Trackers; Usage Data; user content; workplace.
Google Forms is a form builder and data collection platform provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: answers to questions; city; company name; contact info; country; Data communicated while using the service; date of birth; email address; first name; gender; language; last name; password; phone number; physical address; profession; state; Trackers; Usage Data; username; VAT Number; workplace; ZIP/Postal code.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Typeform is a form builder and data collection platform provided by TYPEFORM S.L.
Personal Data processed: company name; country; Data communicated while using the service; date of birth; email address; first name; gender; geographic position; last name; number of employees; password; phone number; physical address; profession; state; Tax ID; Trackers; Usage Data; username; various types of Data as specified in the privacy policy of the service; VAT Number; website.
Place of processing: Spain – Privacy Policy.
This type of service allows Clepher to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
WhatsApp Business customer support is a customer support service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: account log-in; answers to questions; app information; billing address; browser information; browsing history; city; contents of the email or message; country; county; custom events; customer support; Data communicated while using the service; data relating to the point of sale; date of the message; device information; device logs; first name; geography/region; in-app messages ; in-app purchases; interaction events; invoicing information; IP address; language; last name; latitude (of city); login history; longitude (of city); metro area; operating systems; order ID; password; payment info; phone number; primary account information; product interaction; profile picture; province; purchase history; sender of the message; shipping address; state; time the message was sent; time zone; Trackers; Usage Data; user content; username; ZIP/Postal code.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service allows Clepher to manage the deployment, administration, hosting, recording, distribution and analysis of online telephony and web conferencing in order to communicate with Users.
The Personal Data collected depend on the information provided by the Users while using the respective service.
These services may be integrated with a wide range of third-party services to enable the Owner to take subsequent steps with the Data processed – e.g. managing contacts, sending messages, analytics, advertising and payment processing.
Zoom is a web conferencing management service provided by Zoom Video Communications, Inc.
Personal Data processed: biometric data; contact details; Data communicated while using the service; first name; geography/region; last name; Trackers; Usage Data; user content; User ID.
Place of processing: United States – Privacy Policy – Opt out.
UpViral allows creation of marketing campaigns such as giveaways and contests
By registering or authenticating, Users allow Clepher to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, Clepher will be able to access some Data, stored by these third-party services, for registration or identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.
By registering or authenticating directly through Clepher, Users allow Clepher to identify them and give them access to dedicated services. The Owner may process Data collected when Users register or authenticate also for targeting and profiling purposes; to find out more, Users can contact the Owner using the contact details provided in this document.
Personal Data processed: billing address; budget; company name; country; county; data relating to the point of sale; date of birth; email address; fax number; field of activity; first name; gender; geographic position; house number; language; last name; marital status; number of employees; password; phone number; physical address; picture; prefix ; profession; profile picture; shipping address; state; Tax ID; Trackers; Twitter handle; Usage Data; User ID; username; various types of Data; VAT Number; website; workplace; ZIP/Postal code.
Facebook Authentication is a registration and authentication service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, and is connected to the Facebook social network.
Personal Data processed: Trackers; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Facebook Oauth is a registration and authentication service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, and is connected to the Facebook social network.
Personal Data processed: Trackers; various types of Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
Log In with PayPal is a registration and authentication service provided by PayPal Inc. and is connected to the PayPal network.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Clepher‘s use or transfer to other apps of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
By registering or authenticating, Users allow Clepher to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
The User registers by filling out the registration form and providing the Personal Data directly to Clepher.
Personal Data processed: academic background; billing address; budget; city; company name; country; county; date of birth; email address; fax number; field of activity; first name; gender; house number; language; last name; number of employees; password; phone number; physical address; picture; prefix ; profession; profile picture; Social Security number (SSN); state; Tax ID; Trackers; Twitter handle; Usage Data; User ID; username; various types of Data; VAT Number; website; workplace; ZIP/Postal code.
This type of service allows Clepher and its partners to inform, optimize and serve advertising based on past use of Clepher by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually allow Users to opt out of such tracking. Users may learn how to opt out of interest-based advertising more generally by visiting the relevant opt-out section in this document.
Meta Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects the activity of Clepher with the Meta Audience Network.
Users can opt out of Meta’s use of Trackers for ads personalization by visiting this opt-out page.
Personal Data processed: email address; Trackers.
Place of processing: United States – Privacy Policy – Opt out; Ireland – Privacy Policy – Opt out.
Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. or by Meta Platforms Ireland Limited, depending on how the Owner manages the Data processing, that connects the activity of Clepher with the Meta Audience Network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Ad Manager Audience Extension is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that tracks the visitors of Clepher and allows selected advertising partners to display targeted ads across the web to them.
In order to understand Google’s use of Data, consult Google’s partner policy.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that connects the activity of Clepher with the Google Ads advertising network and the DoubleClick Cookie.
In order to understand Google’s use of Data, consult Google’s partner policy.
Users can opt out of Google’s use of Trackers for ads personalization by visiting Google’s Ads Settings.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing, that connects the tracking activity performed by Google Analytics and its Trackers with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
X Custom Audiences is a remarketing and behavioral targeting service provided by X Corp. that connects the activity of Clepher with the X advertising network.
Users can opt out from interest-based ads by going to: Personalization and Data.
Personal Data processed: email address; Trackers.
Place of processing: United States – Privacy Policy.
X Ads remarketing is a remarketing and behavioral targeting service provided by X Corp. that connects the activity of Clepher with the X advertising network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.
TikTok Remarketing is a remarketing and behavioral targeting service provided by TikTok Inc. or by TikTok Technology Limited, depending on how the Owner manages the Data processing, that connects the activity of Clepher with the TikTok advertising network.
Personal Data processed: device information; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
LinkedIn lookalike audiences is an advertising and behavioral targeting service provided by LinkedIn Corporation or by LinkedIn Ireland Unlimited Company, depending on how the Owner manages the Data processing, that uses Data collected through LinkedIn’s Matched Audiences in order to display ads to Users with similar behavior to Users who are already in a Matched Audiences list on the basis of their past use of Clepher or engagement with relevant content across LinkedIn’s apps and services.
On the basis of these Data, personalized ads will be shown to Users suggested by LinkedIn lookalike audiences.
Personal Data processed: academic background; company name; company revenue; company size; country; date of birth; education history; email address; first name; gender; geographic position; geography/region; industry; interests; IP address; job position; job skills; job title; last name; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; work history.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
LinkedIn Matched Audiences is a remarketing and behavioral targeting service provided by LinkedIn Corporation or by LinkedIn Ireland Unlimited Company, depending on how the Owner manages the Data processing, that connects the activity of Clepher with the LinkedIn advertising network.
Users can opt out of LinkedIn’s use of Trackers for ads personalization by adjusting their LinkedIn Ads settings.
Personal Data processed: academic background; company name; country; education history; geographic position; geography/region; industry; interests; IP address; job position; job skills; job title; Trackers; Usage Data; work history.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
LinkedIn Website Retargeting is a remarketing and behavioral targeting service provided by LinkedIn Corporation that connects the activity of Clepher with the LinkedIn advertising network.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Clepher may use the Personal Data provided to allow Users to invite their friends – for example through the address book, if access has been provided – and to suggest friends or connections inside it.
Personal Data processed: various types of Data.
This type of service analyzes the traffic of Clepher, potentially containing Users’ Personal Data, with the purpose of filtering it from unwanted parts of traffic, messages and content that are recognized as spam or protecting it from malicious bots activities.
Cloudflare Bot Management is a malicious bot protection and management service provided by Cloudflare, Inc.
Personal Data processed: app information; Application opens; browser information; browsing history; city; clicks; country; county; custom events; device information; device logs; geography/region; interaction events; IP address; keypress events; language; latitude (of city); launches; longitude (of city); metro area; motion sensor events; mouse movements; number of sessions; operating systems; page events; page views; province; scroll position; scroll-to-page interactions; search history; session duration; session statistics; state; touch events; Trackers; Usage Data; video views; ZIP/Postal code.
Place of processing: United States – Privacy Policy.
Google reCAPTCHA is a SPAM protection service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data processed: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service helps the Owner to manage the tags or scripts needed on Clepher in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
This type of service allows Clepher to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Clepher and the User’s browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through Clepher, i.e., communication between Clepher and the User’s browser, while also allowing analytical data from Clepher to be collected.
Personal Data processed: Trackers; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Bunny CDN is a traffic optimization and distribution service provided by BunnyWay d.o.o.
Personal Data processed: Usage Data.
Place of processing: Slovenia – Privacy Policy.
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to Clepher, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving Clepher.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on Clepher.
ActiveCampaign is a User database management service provided by ActiveCampaign, Inc.
Personal Data processed: email address; Trackers; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
You have a right to be informed of Personal Data processed by Clepher, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Clepher a structured, common and machine-readable format of Personal Data you provided to us. Moreover, You can access the My Data section (coming soon – please send your request to support@clepher.com for now) section to see, modify and/or delete your Personal Data. Note, we can only identify you with your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with Us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Clepher’s support team: support@clepher.com.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Clepher Site and/or Services. You further agree that Clepher shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of Clepher’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact: support@clepher.com. In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If You are a parent or guardian and You are aware that Your Children has provided Us with personal information, please contact Us. If We become aware that We have collected personal information from a child under age 13 without verification of parental consent, We take steps to remove that information from Our servers.
We may modify or update Our Privacy Policy from time to time. We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site. If you have an account with us, we will notify you of any material modifications by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the site and/or Services following the effective date of any modifications to the Privacy Policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this Privacy Policy automatically take effect on the sooner of the day you use the site and/or services, or 30 calendar days after they are initially posted on our site. Your use of the site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.
If you are an End User (Subscriber) of a Chatbot created with Clepher, this section applies to you.
This section should always be read in conjunction with the specific Privacy Policy of Our Customer(s), the creator(s) of a Clepher Enabled Chatbot which will contain further details regarding the processing of your Personal Data by Our Customer(s). Clepher is a service that allows its customers to build Chatbots for Messenger. To get a detailed understanding about what Clepher is We suggest navigating to Our public Knowledge Base.
Clepher has no direct relationship with the End Users whose Personal Data is processed by Our Service. An End User who seeks access, or who seeks to correct, amend, or delete Personal Data from Chatbots provided by Our Customer(s), the creator(s) of a Clepher Enabled Chatbot, should direct their request to Our Customer (which in this case is the Data Controller, the person or organisation who created the Chatbot you as End User subscribed/opted-in to). As Data Processor, We at Clepher, aim to provide Our Customer(s) (the Data Controller/s) with the best tools to make your Personal Data manageable.
This Privacy Policy forms an integral part of Our Terms & Conditions. The Governing Law and Dispute Resolution mechanism found in Our Terms & Conditions shall also apply to Our Privacy Policy.
If you have any questions, any concern, about this Privacy Policy of the Service, please send an email containing a detailed description of Your concerns. Clepher will do its best to resolve such issues within a reasonable time frame. Please Contact Us, or send mail to;
Attention: Clepher
Marketing Released B.V.
Pauwenkamp, 3607GK
Maarssen, The Netherlands
support@clepher.com